Responsible Gaming
at kh999

kh999 operates a strict 18+ age policy with zero tolerance for underage gambling. This is one of our most fundamental responsible gaming commitments. No person under the age of 18 is permitted to create an account, make a deposit, place a bet, or claim a bonus on the kh999 platform, regardless of circumstances.

How We Verify Player Age

During the registration process, all players are required to confirm that they are 18 years of age or older by providing their date of birth. This is a mandatory field. Before any withdrawal is processed, players must complete our Know Your Customer (KYC) verification process, which requires submission of a government-issued identity document such as a National ID Card (NID), Smart Card, or passport. These documents confirm the player's full name and date of birth. Any account found to belong to a person under 18 will be immediately and permanently suspended.

What Happens if Underage Play is Detected

If kh999 detects or receives a credible report that a player is under 18, the following steps are taken without delay:

• The account is immediately suspended and locked from all activity.
• All gameplay from the account is voided, including any winnings accumulated.
• Any deposited funds are returned to the original payment method after identity verification confirms the account holder's details.
• The account is permanently closed and the player is barred from re-registering.

Age Verification for Promotions

All bonus offers, deposit match promotions, and seasonal promotions — including those tied to BPL cricket season, Eid, and other Bangladesh market events — are available only to verified adults aged 18 and above. Unverified accounts may have their access to promotions restricted until KYC verification is complete.

Sometimes the most responsible decision is to step away entirely. kh999 offers two distinct break options to suit different needs: a short-term Time-Out and a longer-term Self-Exclusion. Both options are available immediately via your account settings and take effect without delay. No cooling-off period is applied when activating an exclusion — if you ask to be excluded, you are excluded immediately.

Time-Out (Short-Term Break)

A Time-Out allows you to temporarily suspend your kh999 account for a defined short period. Time-Out options are available in the following durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a Time-Out, you cannot log in to your account, place bets, make deposits, or receive promotional communications. Your account balance is preserved and your account data is retained. At the end of the Time-Out period, your account automatically becomes accessible again. If you realise during a Time-Out that you need a longer break, you may contact our support team to extend or convert the Time-Out to a full Self-Exclusion at any time.

Self-Exclusion (Long-Term)

Self-Exclusion is a more serious commitment designed for players who recognise that their gambling has become or is becoming a problem. Self-Exclusion options at kh999 include:

• 3 months
• 6 months
• 12 months
• 5 years
• Permanent exclusion (indefinite, with no end date)

During Self-Exclusion, your account is fully suspended, all marketing communications are stopped, and your account will not be reopened — even at your own request — until the exclusion period has fully expired. For permanent exclusion, the account is closed and cannot be reopened under any circumstances. kh999 will not contact self-excluded players with promotional material for the duration of their exclusion.

After Self-Exclusion Ends

When a self-exclusion period (other than permanent) expires, your account will not automatically reopen. You will need to actively contact kh999 support to request reinstatement. At that point, our team will conduct a responsible gaming assessment and may suggest additional safeguards, such as reinstating deposit limits, before full access is restored.

kh999 is strictly an adults-only platform, but we recognise that parents and guardians have an important role to play in preventing underage access to online gambling sites. We strongly recommend that households with children make use of the parental control and content filtering tools available on their devices and internet connections.

Device-Level Controls

Most modern smartphones and tablets include built-in parental control features that allow parents to restrict access to specific websites or categories of content. For Android devices commonly used across Bangladesh — including those running Samsung One UI, Xiaomi MIUI, and stock Android — Screen Time and Digital Wellbeing tools can be configured to block gambling-related content. iPhone and iPad users can use Apple's Screen Time feature under Settings to apply content restrictions by category.

Browser-Level Filtering

Web browsers including Google Chrome, Mozilla Firefox, and Samsung Internet (widely used in Bangladesh) support the installation of content filtering extensions. Additionally, most home internet routers and mobile data providers offer parental control settings that can block categories of websites at the network level, preventing access across all devices on that connection.

Third-Party Filtering Software

Several reputable third-party tools are available that specifically help block access to gambling websites. These tools can be installed on shared family devices to provide an additional layer of protection beyond device and browser settings. We recommend researching options appropriate for your household's devices and needs.

Keeping Account Credentials Secure

If you have a kh999 account and share devices with family members, including younger children or teenagers, it is essential that you keep your login credentials private. Never save your password in a shared browser profile. Always log out of your kh999 account when you have finished your session. If you suspect that a minor has accessed your account, contact kh999 support immediately at [email protected] so we can investigate and take appropriate protective action.